Frequently asked questions about returns, refunds, and exchanges.
How Do I Return?
- Visit our returns center (Click Here)
- Enter your order number and email address to start.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with shipping guidelines.
What Items Are Returnable?
- Item(s) within 30 days from the date of purchase.
- Item(s) in unused and resellable condition.
- Item(s) in the original packaging or equivalent packaging with all tags, literature and accessories present.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Clearance Items
- Items denoted as special order
- Items that have been used or attempted to be installed.
- Items that do not have the original packaging or equivalent packaging
- Items that have been discontinued by the manufacturer
I ordered the wrong item (s) or I no longer need my item (s)
If you have ordered an incorrect item or you no longer need your item you can generate an RMA to return your item (s) to our facility within 30 Calendar days of the order being accepted by our team. Please note that you will be responsible for any costs incurred with returning the item to our facility, this includes but is not limited to (return shipping fee's, duties and taxes (if applicable) or fee's arising from damage or loss of your return shipment. We recommend that all customers who return any item to our facility insure the return for the value you paid. If the item is lost or damaged you will be required to settle that dispute with the carrier directly.
Please also be aware that we do not accept any return without a proper RMA being filed prior to return. If you return any item to our facility without the proper return request in place our team will promptly reject the return and it will be the sole responsibility of the customer to collect their item. If you have any questions regarding your eligibility to return, how to return or concerns about returning an item please reach out to our support team via email at email@example.com
I believe the item(s) I received is damaged!
If you believe you have received an item(s) from Subimods that is damaged in any way, please reach out to a member of our support team via email at firstname.lastname@example.org within 7 business days of the delivery date for FedEx, UPS, DHL or USPS shipments and within 24 hours for Pilot Freight and T-Force Freight shipments. Our customer service team will begin the process of starting a claim with the carrier and issuing a replacement in accordance with the shipping carriers policies! Failure to reach out to Subimods within the outlined timeframe will negatively impact our ability to resolve claims of this nature.
Please be sure to take detailed photos of exactly how you received the item(s). Our support team will request photos of the damaged item(s) in question along with the boxes they were received in and any packaging associated with the shipment. Please do not discard any packaging until you speak with a member of our support team! Furthermore do not under any circumstances install or attempt to install an item which you believe to be damaged, installing any damaged items is tantamount to accepting the damaged item as-is and will result in your claim being denied by the shipping carrier.
I believe the item(s) I received are defective or not working properly!
If you believe you have received an item(s) from Subimods that is not working or is not working properly, please reach out to a member of our support team within 30 business days of the delivery date via email at email@example.com. Our customer service representatives can resolve most technical issues with a few quick emails or a brief phone call.
Please do not submit any RMA requests for item(s) which you believe to be defective without first speaking to a member of our support team. Should our customer support team not be able to troubleshoot your issue and it is deemed by the manufacturer that your product requires further investigation our team will open the RMA on your behalf and provide you with the necessary paperwork to return the item and issue a replacement in accordance with the manufacturers policies! For more information on product warranties please see our policies page here.
I believe the item I received is not what I ordered!
If you have received your shipment from Subimods and you believe the item(s) delivered are not what you ordered please reach out to a member of our support team within 7 business days of the delivery date via email at firstname.lastname@example.org.
Please be sure to take detailed photos of exactly how you received the item(s). Our support team will request photos of the item(s) you believe to be incorrect along with the boxes they were received in and any packaging associated with the shipment. Please do not discard any packaging until you speak with a member of our support team! Furthermore do not under any circumstances install or attempt to install an item which you believe to be incorrectly delivered, installing any items you believe to be incorrectly delivered is tantamount to accepting the delivered item. It will be the sole responsibility of the consumer to return the incorrectly received goods to the retailer (via prepaid return label provided by Subimods).
I believe I am missing an item(s) from my order!
If you believe you have received all the shipments related to your order from Subimods please first confirm that all provided tracking numbers have been marked as delivered on the carriers website and that your order is marked as complete on www.subimods.com. If you have confirmed both points please reach out to a member of our support team within 7 business days of the delivery date via email at email@example.com. Failure to reach out to Subimods within the outlined timeframe will negatively impact our ability to resolve claims of this nature.
Subimods takes every effort to ensure that orders are dispatched with the upmost care and with the highest level of accuracy. We employ a team of enthusiasts who strive for perfection but nothing is 100% accurate, items can be incorrectly packaged from the manufacturer, items can be missing pieces crucial to installation and in rare instances our warehouse team can make fulfillment errors. Thus it is crucial that as a consumer that you immediately upon delivery of your order check the contents of your shipment to ensure all items are present and correct.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants of the same parent product. Once the exchange request is approved, you will be required to return the item in conjunction with the selected return reason then the replaced item will be shipped to you.
If your item is a not a selectable variant of a parent product the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to a Subimods Gift Card
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an automated email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
I returned an item but it was rejected after inspection?
If our returns team determines that condition of the item (s) which were returned does not match the condition which was noted at the time of your RMA approval your return will be rejected. We will notify you via email of this rejection and you will have 14 calendar days to claim your item otherwise we will discard any and all item (s) associated with your return. The customer is responsible for any costs associated with collecting the return back from Subimods. This can include but is not limited to, shipping charges, packaging material or other costs related to fulfilling the shipment of the refused item back to the customer.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us via email at firstname.lastname@example.org.