VIP Contact

VIP Contact Us

You can contact our team on a variety of methods that best suite your preferences. Please review the sections below and their specifications to determine which avenue best meets your needs!

How to reach us

Contact options

Live Chat

Our live chat is operational from 10AM to 6PM EST Monday through Friday
Great for checking stock on products!
Easy for checking order statuses and expected ship dates.
You can reach out to our live chat operators by clicking the "chat" button on the bottom right hand side of your screen!

Email

Our customer support team is available to handle email requests from 10AM to 6PM Monday through Friday!
Email is the best way to communicate with our team for issues relating to returns, accounting or other order related issues!
Our team is usually able to respond to all inquires within 24 hours.
You can reach out to our support team by filling out the contact box below or by emailing us directly at support@subimods.com

Phone

Our customer support team is available to handle phone requests from 10AM to 6PM Monday through Friday!
Phone calls are a quick way to handle straight forward requests that are of the most time sensitive nature.
Our team may request that due to the nature of your request or the severity of the situation that the call be adjusted to an email so we have a proper written record should we need to involved a third party. For example should you be experiencing a technical issue which requires input from the manufacturer, we would recommend adjusting our contact method to email to ensure we provide the most rapid resolution possible.
You can reach out to us via phone at +1-860-291-0015.

Retail Store

Our retail store is located at 9 Old Windsor Road Unit B, Bloomfield, CT 06002.
Our retail store is open from 10AM to 6PM Monday through Friday, we are NOT open Saturday or Sundays
Our retail store is open for all members of the public to come in and look at our wide selection of products.
Due to the nature of our inventory management some products may not be available at the retail store. If you are a looking to pick up something specific from our retail store we recommend reaching out to our customer support team via phone at +1-860-291-0015 or via email at support@subimods.com to first confirm it is available.
Subimods offers a unique in store financing program by ACIMA®, customers of the retail store are encouraged to take advantage of these in store specific programs!
Our CT location also accepts returns for online orders, if you are local to our Bloomfield, CT location and would like to drop your return

Send a message

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Address: 9 Old Windsor Road, Unit 9B, Bloomfield, CT 06002
Email: support@subimods.com
Phone: 860-291-0015