Hello Andrew,
It does appear that you previously contacted our support team and that they were actively working with you regarding the fitment concern you mentioned. We also followed up multiple times after that initial conversation, but did not receive a response.
To clarify, hubcentric rings are not required for wheel installation and will not resolve or change a fitment issue. Their purpose is simply to help center the wheel on the hub before the lug nuts are tightened, primarily to reduce potential vibration when the wheel’s hub bore differs from the factory hub size. They do not affect wheel offset, brake caliper clearance, or overall fitment. This was explained during your initial communication with our team.
At that time, we requested additional photos so we could properly review the fitment concern and determine the best way to assist you. We were also more than willing to provide hubcentric rings at no cost before you purchased them independently.
We are absolutely happy to continue assisting you. Please respond to our requests with the requested information, and we will gladly work with you toward a resolution.
Regards,