Order Cancellation and Adjustments FAQ

We understand that plans change. Contact our Customer Support team as soon as possible and we’ll make every reasonable effort to stop the order before it ships. Because orders can begin processing shortly after checkout—even outside normal business hours—we cannot guarantee that every cancellation request can be completed.

As quickly as possible. The best chance of stopping an order is before it enters fulfillment. Email us right away with your order number and the request you want us to review. A request is not confirmed until our team tells you the cancellation or change was successfully completed.

Our fulfillment process can start soon after an order is placed. Once an order has been picked, packed, transferred to a manufacturer or fulfillment partner, or handed to a carrier, we may no longer be able to stop it. We’ll still review the order and explain the best available next step.

Possibly. “Processing” can cover several stages, so the answer depends on what has already happened behind the scenes. Send us the order number immediately. We’ll check whether the order can still be stopped, but the status shown online does not guarantee that cancellation remains available.

Once an order has shipped, it generally cannot be canceled. At that point, the most appropriate solution is usually to receive the package and request a return under our Return and Refund Policy. Our team will help you understand the applicable eligibility requirements and next steps.

We’ll gladly check, but item changes are not guaranteed once an order is submitted. If the order has not entered fulfillment, we may be able to adjust it. If processing has already started, the cleanest option may be canceling the original order—if possible—and placing a new one, or returning the unwanted item after delivery.

In most cases, the safest option is to place a separate order so the original shipment is not delayed or disrupted. Contact us first if timing is critical. We’ll review whether an adjustment is still practical, but we cannot promise that orders can be combined or that shipping charges can be changed after checkout.

Contact us immediately. We may be able to update the address before fulfillment begins, but address changes become much harder once the order is being prepared, sent to a fulfillment partner, or shipped. For account security, we may need to verify information before making any change.

We’ll review the request, but shipping-method changes are not guaranteed. Once the order enters fulfillment, the selected service may already be tied to the shipment. If an upgrade is still possible, additional charges may apply; if the order has shipped, the service cannot be changed through Subimods.

Please contact us right away if you think you selected the wrong year, model, trim, or fitment. We’ll check the order before it moves further. We cannot guarantee a change after fulfillment begins, and customers should not install a product that appears incorrect for the vehicle.

Sometimes, but these requests can be more time-sensitive. A manufacturer or fulfillment partner may begin processing before the status visible to you changes. We’ll work with the provider whenever reasonably possible, but once their workflow has started, cancellation may no longer be available.

We’ll check whether the specific item can still be removed without interrupting the rest of the order. Partial cancellations depend on fulfillment status and where each product is shipping from. If the item cannot be stopped, we’ll explain whether a return after delivery is available.

Your request is not complete until Subimods confirms it. Sending an email or opening a support request does not automatically cancel the order. We’ll review the fulfillment status and respond with confirmation if the cancellation or adjustment was successfully completed.

Approved cancellations are refunded to the original payment method. The time it takes for the credit to appear can depend on your bank or payment provider. If the order could not be stopped before shipment, any refund will follow the eligibility requirements and procedures in our Return and Refund Policy.

We’ll help identify the most appropriate resolution. In many cases, that means receiving the item and starting a return under our Return and Refund Policy. Return eligibility, exclusions, shipping costs, and other requirements will apply, so please wait for our instructions before sending anything back.

Please contact us before refusing a package. A refused shipment can create extra carrier charges, delays, or tracking complications and may not follow the normal return process. We’ll tell you the correct next step based on the order and the applicable return requirements.

Email support@subimods.com as soon as possible with your order number, the exact request, and any corrected information. Keep the request clear so our team can act quickly. We’ll review what stage the order is in and provide the most realistic available option.